Frequently Asked Questions

About Us
 1. What is Fascino Bespoke? + 
Fascino Bespoke is a Hong Kong-based premium menswear and womenswear brand with our physical store located in Tsim Sha Tsui. We combine classic Italian tailoring with exceptional Hong Kong craftsmanship. Designed by our in-house designers and using premium European fabrics, we deliver clothing and accessories that embody style, quality, and unique taste.
 2. Do you have a physical store? + 
Yes. Our store is located at Unit 1002, 10/F, Kimberley Plaza, 45-47 Kimberley Road, Tsim Sha Tsui, Hong Kong. Clients from all over the world are welcome to visit for measurements, fittings, fabric selection, and collection. Online customers can also choose to collect their orders in-store.
Products & Customization
 3. What products are currently available in the online store? + 
We currently offer our in-house designed ready-to-wear items, including:
Men’s Polo Shirts
Men’s Knitted T-Shirts
Ties, Bow Ties, Pocket Squares and other accessories

We also offer Suit and Trouser collections with Made-to-Measure (MTM) service. Clients may also visit the store for full Bespoke tailoring.
 4. What is the difference between MTM and Bespoke? + 
Made-to-Measure (MTM): We pre-select distinctive European pattern fabrics and design the styles. You only need to choose size, sleeve length, trouser length, or provide your measurements / visit the store. Ideal for those seeking great value and unique designs.

Bespoke: Fully personalized handmade tailoring that requires multiple in-store fittings. Perfect for those seeking the highest level of customization.
 5. How long does MTM production take? + 
MTM orders generally take 15 working days to produce after confirmation, plus delivery time.
 6. Can I visit the store for fitting and measurement? + 
Yes, absolutely! We highly recommend making an appointment to visit our Tsim Sha Tsui store for the best tailoring experience.
Shipping & Delivery
 7. Where do you ship to? + 
We ship to:
Hong Kong
Macau
Mainland China
International destinations (worldwide)
 8. How does Hong Kong local delivery work? + 
In-store Collection: Free at our Tsim Sha Tsui store.
SF Express: Usually next-day delivery. Shipping fee shown at checkout.
 9. How long does international and Mainland China delivery take? + 
Delivery time is usually 5-14 working days, excluding customs clearance. Shipping fees are shown at checkout.
 10. How can I track my order? + 
Once shipped, we will email you a tracking number so you can monitor your parcel.
Returns & Alterations
 11. What is your return and exchange policy? + 
Ready-to-wear items (Polo, Knit T-shirts, accessories): 14-day return/exchange policy. Items must be unworn, in original condition with tags and packaging. Customer bears return shipping cost.

MTM and Bespoke items: No returns or exchanges as they are made to order.
 12. Can MTM and Bespoke items be altered? + 
Yes. We offer one free alteration, such as trouser length or sleeve length, within 3 months of collection. Customer is responsible for round-trip shipping costs. Additional alterations will be charged.
 13. What if I receive a defective item? + 
Please contact us within 7 days with your order number and photos. We will resolve it promptly.
Payment & Contact
 14. What payment methods do you accept? + 
Visa, Mastercard, Alipay, WeChat Pay, Apple Pay, and other major payment methods. All transactions are securely encrypted.
 15. How can I contact you? + 
Email: enquires@fascinobespoke.com
Phone: +852 9600 4987

Opening Hours:
Closed on Tuesdays
Monday, Wednesday to Friday: 12:00-20:00
Saturday, Sunday & Public Holidays: 13:00-19:30