Return Policy

Return Policy

15-Day Return & Exchange Service
Customers may request a return or exchange within 15 days of receiving the good(s) under the following circumstances:
  • Good(s) do not match the order (specifications, style, quantity, etc.)
  • Good(s) have defects (quality issues, damage during shipping, etc.)
  • Good(s) do not match the product page description


Important Conditions:
  • Each order can only be returned or exchanged once
  • Good(s) must be in original packaging, with tags and accessories intact, free from scratches, stains or excessive creases, and in the same condition as received
  • Defective, damaged or missing items will not be accepted for return
  • It is recommended to use a trackable shipping service. The company is not responsible for undelivered returned items or any customs duties incurred\


Non-Returnable & Non-Exchangeable Items
  • Customized product(s) (made-to-order / made-to-measure)
  • Items that have been used, worn or washed
  • Damage caused by improper use
  • Clearance, promotional or sale items
If non-returnable items are sent back, the company will return them to the original address (shipping cost borne by the customer) and no refund will be issued.

Return & Exchange Differences
  • By Post (Mail Back): Can only exchange for a different size of the exact same style, colour and specifications. If the required size is unavailable, a refund will be issued. Exchange for a different product is not accepted. Customers must bear the shipping cost for size exchanges.
  • In-Store (Bring Back): Can only exchange for a different size of the exact same style, colour and specifications. If the required size is unavailable, a refund will be issued. Exchange for a different product is not accepted. Customers may bring the item to the store for exchange, no shipping fee required.


Return & Exchange Process
  1. Contact us by email: enquiries@fascinobespoke.com
  2. Provide order details (name, order number, description of the issue and relevant photos)
  3. Upon confirmation, we will arrange the return / refund / exchange
  4. Ship the item(s) back to:
    Rm1002, 10/F., Kimberley Plaza 45-47 Kimberley Road, Tsim Sha Tsui, Kowloon, Hong Kong
    Tel: +852 9600 4987
  5. After inspection, we will process the refund (refunded to the original payment method only, approximately 5-7 business days)
Original shipping fees will be deducted from the refund. For any enquiries, please contact enquiries@fascinobespoke.com.